CUSTOMER SERVICE, COORDINATION AND MORE

Grow your home care agency with a digital AI workforce

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00:00

Hello, this is Clara calling from Best Home Care. May I speak with Tina?

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Our clients love Clara Health

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Communication is key

Every AI worker can natively communicate with patients, care teams, and other workers through SMS, phone, and email—inbound and outbound, 24/7.

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outbound
phone call
insurance

Hello, this is Clara calling from
Best Home Care. May I speak with Tina?

Email updates
Latest threads
Send SMS
Assigned Caregiver
First visited
1 week ago
Assigned to Doris
2 weeks ago
Send Email
1 minute ago
Hey, this is Clara from Best Home Care.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
Tickets
Follow up with Payor 
regarding required docs
Assigned to AI agent: CSR agent
Open
Call
Clara Health Logo

Good morning. I'm Clara.
How can I assist you today?

00:00

Hello, this is Clara from Best Home Care.
How can I help you?

Call Recording
00:00 00:00
1 minute ago
Hey, this is Clara from Best Home Care.
We need you to re-submit your timesheet from the Feb 4th visit, we’re missing the patient’s signature.
00:00

Hey Tina, this is Clara from Best Home Care. Your caregiver will be out next week.

Call Recording
00:00 00:00
High Churn Risk

Caregiver Jane Doe (PCA, ID: 001234) is at high risk of churning due to significant pay discrepancies. Review payroll records and follow up immediately.

1 minute ago
Hey, this is Clara from Best Home Care.
Your flu shot is expiring next month, meaning you'll be out of compliance.
Let's find you a slot so you can it done beforehand?
00:00

Hey, this is Clara from Best Home Care. I understand your mother may be in need of home care services. Is now a good time to talk?

Call Recording
00:00 00:00
Check icon
New
Check icon
Pending Approval
03
Orientation
04
Active
05
On Hold
06
Dropped Off
Preauthorization Request Follow-up
Clara Health Logo
Clara <auth@besthomecare.com>
Yesterday

Hey team,

I'm following up on the pre-authorization request for home care services for patient Jane Doe (MRN: 001234). Our system indicates the request is still pending, and we recently updated her care plan with new interaction notes.

Could you please confirm the current status and advise if any additional documentation is needed?

Many thanks,
Clara from Best Home Care

Customizable to fit your agency

Multi Channel

inbound
phone call
sms
outbound
email

Context Aware

Visit #13
1 week ago
Visit #12
2 weeks ago

Ticketing System

Check payment status
for Tal Hoffman
Assigned to AI agent: CSR agent
Resolved

Reliability Assurance

18/18 tested passed
When
Asked about clock verification
Integration
HHA logo
HHAeXchange

Multi Lingual

Languages: English
I’ll contact you right away to avoid any delays with your appointment.

Safety Guardrails

In-call guardrails
Add
Anti-toxicity
Blocked topics
Following script
Prompt injections
how it works

Tailored integration process

Upcoming events
Product Demo
Feb 4 - 10:00am
30 min
Planning
Feb 5 - 03:00Pm
30 min
Customize your product
Customer Service
Payroll Specialist
Care Coordinator
Analyst
admissions Assistant
Compliance & QA
Recruitment & Onboarding
Authorization & Billing
Interactions By Channel
A bar chart showing the number of calls per phone.

Integrate with your existing tools

Home-care software
  • HHAeXchange
  • AlayaCare
  • AxisCare
  • Alora Health
  • WellSky
  • CareVoyant
  • CareSmartz360
  • Access
  • Shiftcare
  • Carecenta
pBX/VOIP software
  • Twilio
  • Five9
  • RingCentral
  • Intermedia
  • 3CX
  • Bicom
  • Vonage
  • Dialpad
  • CallRail
crms

Frequently asked questions

How long does it take to set up Clara Health?

You can have Clara Health up and running in just 1-2 weeks. We’ll assign you a dedicated implementation manager who will support you throughout your entire journey as a customer, and we’ll set-up regular meetings to follow up on progress and feedback.

What exactly are digital workers?

Digital workers are AI-powered systems that take over specific tasks typically done by humans, such as answering calls, scheduling appointments, processing payroll, and handling data entry. They follow set rules, work 24/7, and can handle large amounts of work.

What workers do you support?

We are building a suite of AI workers covering all major administrative roles in home care agencies:

  • Customer service
  • Payroll & visit validation
  • Scheduling and care coordination
  • Admissions and intake
  • Compliance and quality assurance
  • Recruitment and onboarding
  • Authorization and billing

What if an AI worker encounters a complex issue?

Our workers are built to escalate issues to human staff when necessary.

Do we have to get all AI workers, or can we choose?

Not at all. You choose only the AI workers that fit your needs.
During onboarding, we’ll work with you to implement the ones that make the most sense for your agency.

How does Clara Health handle data governance?

Your data is never used to train models or shared with other organizations. We protect it with encryption, strict access controls, and industry-standard security practices to keep it safe and compliant. Clara Health is fully HIPAA compliant, ensuring that all data handling meets healthcare privacy and security standards.

Scale and thrive with Clara Health today

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